Select a Hotel

Your Arrival date

View Calendar

Your Departure date

View Calendar

1 Night(s) in Hotel Name

Select Room

Add a promotional Code

Select a Hotel

Your date

View Calendar

Meal in Hotel Name

Select Covers

Select a Meal

Gift Voucher

Treat someone to a little luxury at any of our hotels with a Malmaison gift card.

or

Gift experiences

Give the gift of a perfect tailored experience at Malmaison with an eVoucher.

Best Price Guarantee

Booking T&Cs

Flexible Rate Terms and Conditions

Your credit card details will be used to guarantee your booking.

Should you need to cancel your reservation, please let us know by 4pm, 24 hours prior to the date of arrival, so as to avoid our cancellation charges. Bookings made for any of the "Supplement" or "Stopover" promotions are based on a minimum spend in the Brasserie or Bar of £75 per night or £98 per night on the Valentines Sunday stop over to qualify for room rate. 

Please note some of our promotional rates (e.g. Lion King, Seasonal Sales such as Mal Spring Break) have a different cancellation policy and require you to cancel your room by 4PM, 48 hours prior to the arrival date to incur no charges.

In case of late cancellation or no-show, the full room price will be charged.

Other Promotional reservations are non-cancellable or amendable.

ITISON bookings - please refer to the T&Cs on your Itison voucher.

Car parking in Oxford: Please note car parking in Oxford is limited and needs to be booked in advance by contacting the hotel directly. The cost is £28.50 per night.

For further assistance please call 0330 016 0380.
Opening Hours: 0800 - 2100 GMT

Bookings Of 6 Rooms Or More
When booking more than 6 rooms, different policies and additional supplements will apply. Please contact our groups desk on 0330 016 0381 for details. Any bookings made for more than 6 rooms via our website will be held provisionally until the group terms are agreed and our contract signed. We reserve the right to cancel group bookings of 6 rooms or more made on the transient rates available through our website.

Pre-Paid Rate Terms and Conditions

Please be advised that bookings made on advanced purchase rates are non-refundable and non-transferable. Advance purchase/Pre-paid rates cannot be purchased using a Malmaison or Hotel du Vin giftcard.

Christmas 2 day package deposit/cancellation terms:  50% non refundable deposit required at time of booking. Full pre-payment required 30 days prior to arrival. This rate is non-refundable and non-transferable.

Car parking in Oxford: Please note car parking in Oxford is limited and needs to be booked in advance by contacting the hotel directly. The cost is £28.50 per night.

For further assistance please 0330 016 0380.
Opening Hours: 0800 - 2100 GMT

Bookings Of 6 Rooms Or More
When booking more than 6 rooms, different policies and additional supplements will apply. Please contact our groups desk on 0330 016 0381 for details. Any bookings made for more than 6 rooms via our website will be held provisionally until the group terms are agreed and our contract signed. We reserve the right to cancel group bookings of 6 rooms or more made on the transient rates available through our website.

Gift Vouchers Terms and Conditions

• Malmaison gift cards must be redeemed only at Malmaison hotels or its sister brand Hotel du Vin and Pub du Vin and may only be used towards the purchase of eligible products listed and sold by Malmaison, Hotel du Vin or Pub du Vin.  

• Malmaison gift cards cannot be redeemed to pay for other gift cards.

• Please note Malmaison and Hotel du Vin giftcards cannot be used to purchase any pre-paid, non-refundable rates online.

Malmaison gift cards have no cash redemption value and are not transferable or assignable. Malmaison may provide gift card purchasers with information about the redemption status of the gift cards they purchase. 

• If the purchase made at Malmaison exceeds the amount on the gift card, the balance must be paid in cash or by credit or debit card. 

• One or more gift cards can be redeemed against a purchase in Malmaison, Hotel du Vin or Pub du Vin. 

• Malmaison is not responsible if a gift card is lost, stolen, destroyed or used without permission. 

• Defaced, illegible, or photocopied gift cards will not be accepted. 

• If the gift card is defective you must contact the Customer Services department as soon as possible for a free replacement. Our liability in such cases is limited to replace the defective gift card. 


Validity / cancellation / refunds 

•  Gift cards and unused portions of gift cards expire after one year from the date of issue, where permissible under law. Validity periods on promotional gift cards may vary.  Please check offer's specific terms and conditions for details.

• You may cancel the gift card during the cancellation period. This is the period in which you may cancel the gift card commencing on the date of purchase and ending the earlier of:

• Fourteen calendar days from (and including) the day after the purchase date. 

• Refunds will be processed within 14 working days once received.

• If you wish to cancel a gift card please write to the Customer Services department, enclosing proof of purchase. Once the cancellation period has expired you will not be able to return the gift card or claim a refund to the value of the gift card:

Contact Us

Malmaison Gift Card enquiries 54 Hagley Road, Birmingham, B16 8PE   

Tel: 0330 016 0380 or email giftcards@malmaison.com

Opening Hours: 0800 - 2100 GMT

Pet Policy

We at Mal love all our guests including our canine ones and we welcome well behaved dogs into all Malmaison properties. Please notify us during the booking process or in advance directly with the hotel.

Well behaved dogs over 1 year old may share their owners room for a charge of £10 per night inc of VAT.

Dogs are welcome in designated guest rooms with their owners, but not in food service areas. This will include most of the hotel public areas including lounges and bistros. Guide dogs and assistance dogs are an exception to the above policy and are allowed access to food service areas.

Guests are asked not to leave dogs unattended in rooms at any time without first advising reception, leaving a contact number where they can be easily reached and a DND on the door. Owners must take full responsibility for their pet’s behaviour throughout the stay and will be charged for any damage caused by their pet during their stay.

While we accept dogs in the hotel, it is also vital that we take steps to protect any allergy sufferers who may also be staying with us. It is therefore important that any guest notifies us at the time of booking if they suffer from a pet allergy, so that we can allocate a room away from where a dog will be staying.