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Gift Voucher

Treat someone to a little luxury at any of our hotels with a Malmaison gift card.

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Give the gift of a perfect tailored experience at Malmaison with an eVoucher.

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FAQs

QUESTION TIME

We’ve answered some of our frequently asked questions below. If you still have any questions please get in touch and we'll try to find you an answer.

FAQ

Q What time is check in and check out?

A
Check in is from 3pm, and check out is by midday on the day of departure.

Q Can I check in early or check out late?

A
Early or late check out isn’t always available. Please contact your Malmaison hotel directly in advance and they will do their best. It's normally not a problem, but we can't guarantee. Contact details can be found on the hotel locations page.

Q Do you have parking? Is it free?

A
Every Malmaison hotel is different and parking may be limited where available. Please see your chosen hotel for directions and local parking information including charges, or contact the hotel directly. Contact information for each hotel can be found on the individual hotel location page.

Q Can we get an extra bed or cot in our room?

A
Extra beds can be booked in advance at an additional £30. Not all room types can accommodate extra beds, so please be aware that you may need to upgrade to a larger room. Cots are supplied free of charge. Any cots or extra beds must be booked in advance of arrival.

Q WHAT SPA FACILITIES DOES THE HOTEL HAVE?

A
Spa facilities vary by hotel. For more information on spa facilities at Malmaison please visit our Spa page.

Q WHICH ROOMS ARE ACCESSIBLE AND HOW CAN I BOOK THEM?

A
The number of accessible rooms can vary by hotel. For more information on accessible rooms and to make a booking please contact our reservations team on 0330 015 0380

Q WHAT HAPPENS IF I DON’T ARRIVE?

A
If you fail to arrive on the day of your booking, the full room price will be charged. Please check the terms and conditions of the package you have booked for details of our cancellation policy.

Q CAN I BRING MY PET?

A
Guests are welcome to bring their pets to stay at Malmaison and we welcome well behaved dogs to all our properties. Please notify us during the booking process or in advance of arrival. For more information on our pet policy please see our booking terms and conditions page, charges apply.

Q DO I NEED MY CONFIRMATION AT CHECK-IN?

A
You don’t need to provide your confirmation at check-in. However, you must be able to show photo identification and a valid credit or debit card used to make your booking if requested by Malmaison.

Q I HAVE A GIFT CARD, HOW DO I MAKE A BOOKING?

A
Gift cards cannot be used to purchase any pre-paid or advance purchase rates online. They can be spent in any Malmaison hotel; in the bar, brasserie, spa, or against an overnight stay. They can also be spent at our sister company, Hotel du Vin.

Q HOW DO I GET TO THE HOTEL?

A
A Directions to each Malmaison hotel can be found on the individual hotel’s location page. You can select your Malmaison hotel from our hotel location page.