Our COVID-19 Precautions

Welcome Back

It’s been an extraordinary summer, an experience nobody could have anticipated or prepared for. We’ve learned a lot and we’ve grown stronger in the process; coming together to ensure we are more resilient for the future.

We are proud to say that all of our hotels are open, and rest assured you’ll be in safe hands. Take a look below at the steps we’ve taken to ensure the safety of our teams and guests. We've introduced advanced cleaning methods and social distancing in all areas, whilst still keeping that true essence of Malmaison.

As we do our part, we would ask that everyone takes individual responsibility to keep them self, their fellow guests and our staff safe. Remember the government guidance, including the Rule of 6 and Hands, Face and Space, is to make sure your stay is special for everyone.


All of our hotels are open. There may be local restrictions on travel; please check before your journey and consider booking our "Best Flexible" rates for maximum flexibility.

Local Restrictions, and Travelling to or From These Areas

The government has imposed restrictions on areas deemed to be at a higher than average risk of coronavirus infection. If you are visiting one of these areas, it's important to know what you can and can't do.

Please click on the following links for the latest information on New Tiered England RestrictionsScotland RestrictionsBelfast Restrictions and Guidance on Holidays in Areas with Local Covid-19 Restrictions.

We will regularly update this page so please check back often for more information. Should you need to contact us for support, we recommend you use the Live Chat function available on this website. Alternatively, you can email theteam@malmaison.com or theteam@hotelduvin.com.

Booking Flexibility

Booking via our website, hotels or call centre: New “Best Flexible” reservations for any future arrival date can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

Booking via our website, hotels or call centre: New non-cancellable (“Advanced Purchase”) reservations for any future arrival date will be liable for charge unless the UK government changes its official travel advice or local authorities implement additional restrictions. Should you wish to maintain the right to cancel free of charge (up to 24 hours before arrival) we strongly recommend booking one of our “Best Flexible” rates.

Booking via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly for their terms and conditions. We have advised these companies of our cancellation policies.

If you have questions regarding an upcoming reservation, please contact our support team for assistance theteam@malmaison.com or the relevant hotel team directly.

In regions affected by Local Government Restrictions prepaid rates can either be re-booked for a new date or exchanged for a gift card to the value of the booking. Refunds for pre-paid rates will only be applicable if a full National Lockdown mandating only essential travel and requiring households to remain at home is imposed by the Government across the country – in such circumstances, where possible, it is requested that a change of date or a gift card option is chosen to help support the business. Click here for our full terms and conditions.

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