Our COVID-19 Precautions
Keeping You Safe
Please check local travel restrictions before your journey and consider booking our "Best Flexible" rates for maximum flexibility.
England & Scotland & Nothern Ireland
All our hotels are now open for business and leisure stays.
Doing Our Part
We've introduced advanced cleaning methods and social distancing in all areas, whilst still keeping that true essence of Malmaison.
As we do our part, we would ask that everyone takes individual responsibility to keep them self, their fellow guests and our staff safe. While no longer mandatory, our staff will continue to wear a mask and we encourage you to do the same. Remember the Government guidance Hands, Face and Space is to make sure your stay is special for everyone.
AA COVID CONFIDENT & SAFE TO TRADE
To give you piece of mind that you are in safe hands, we would like you to know that all of our hotels have been accredited by the safe to trade scheme and the AA as a covid-19 confident environment. View certificate
Your Booking Flexibility
Booking via our website, hotels or call centre: New “Best Flexible” reservations for any future arrival date can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
Booking via our website, hotels or call centre: New non-cancellable (“Advanced Purchase”) reservations for any future arrival date will be liable for charge unless the UK government changes its official travel advice or local authorities implement additional restrictions. Should you wish to maintain the right to cancel free of charge (up to 24 hours before arrival) we strongly recommend booking one of our “Best Flexible” rates.
Booking via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly for their terms and conditions. We have advised these companies of our cancellation policies.
If you have questions regarding an upcoming reservation, please contact our support team for assistance firstname.lastname@example.org or the relevant hotel team directly.
Click here for our full terms and conditions.