Our COVID-19 Precautions

Keeping You Safe

Please check local travel restrictions before your journey and consider booking our "Best Flexible" rates for maximum flexibility.

English National Lockdown
5th November to 1st December inclusive


All English Malmaison hotels will be closed to leisure bookings from 5th November until 1st December inclusive. Several of our hotels will remain open to offer limited service levels for key workers, business travel and essential meetings, along with necessary travel for authorised purposes (ie. funerals, emergency housing and medical treatments).

The following hotels will be closed during this period: Birmingham, London, Manchester and Reading

Please click on the following link for the latest information on English National Restrictions.

New English Tiered System from 2nd December


Following the government's announcement introducing the new three tiered system, all Malmaisons in tiers 1 and 2 will remain open offering full restaurant service following government guidelines.

Malmaisons in tier 3, Leeds and Newcastle, will remain open to offer limited service levels for key workers, business travel and essential meetings, along with necessary travel for authorised purposes (ie. funerals, emergency housing and medical treatments).

The following hotels will be closed until 15th December pending a government update on tiers

Malmaison Birmingham
Malmaison Manchester

Please click on the following link for the latest guidance on tiers, and click here for tier by area.

(if you have a group enquiry for a closed hotel, please contact eventsdesk@malmaison.com to discuss your needs)

Travelling to Scotland and Northern Ireland


At this time all of our Scottish hotels are open. However Malmaisons Glasgow and Belfast remain open with limited service levels for key workers, business travel and essential meetings, along with necessary travel for authorised purposes (ie. funerals, emergency housing and medical treatments).

Please check the latest Scotland Restrictions and Belfast Restrictions before travelling.

Doing Our Part


Rest assured that when we welcome you back, you’ll be in safe hands during your stay. Take a look below at the steps we’ve taken to ensure the safety of our teams and guests. We've introduced advanced cleaning methods and social distancing in all areas, whilst still keeping that true essence of Malmaison.

As we do our part, we would ask that everyone takes individual responsibility to keep them self, their fellow guests and our staff safe. Remember the government guidance, including the Rule of 6 and Hands, Face and Space, is to make sure your stay is special for everyone.

VIEW OUR HOUSE RULES


We will regularly update this page so please check back often for more information. Should you need to contact us for support, we recommend you email theteam@malmaison.com or theteam@hotelduvin.com.

Your Booking Flexibility


Booking via our website, hotels or call centre: New “Best Flexible” reservations for any future arrival date can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

Booking via our website, hotels or call centre: New non-cancellable (“Advanced Purchase”) reservations for any future arrival date will be liable for charge unless the UK government changes its official travel advice or local authorities implement additional restrictions. Should you wish to maintain the right to cancel free of charge (up to 24 hours before arrival) we strongly recommend booking one of our “Best Flexible” rates.

Booking via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly for their terms and conditions. We have advised these companies of our cancellation policies.

If you have questions regarding an upcoming reservation, please contact our support team for assistance theteam@malmaison.com or the relevant hotel team directly.

In regions affected by Local Government Restrictions prepaid rates can either be re-booked for a new date or exchanged for a gift card to the value of the booking. Refunds for pre-paid rates will only be applicable if a full National Lockdown mandating only essential travel and requiring households to remain at home is imposed by the Government across the country – in such circumstances, where possible, it is requested that a change of date or a gift card option is chosen to help support the business. Click here for our full terms and conditions.

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