Our COVID-19 Precautions

Keeping You Safe

Please check local travel restrictions before your journey and consider booking our "Best Flexible" rates for maximum flexibility.

England & Scotland & Nothern Ireland

All our hotels are now open for business and leisure stays.

Please click on the following links for the latest on the England restrictions, Scotland restrictions and Belfast Restrictions here.

Doing Our Part

We've introduced advanced cleaning methods and social distancing in all areas, whilst still keeping that true essence of Malmaison.

As we do our part, we would ask that everyone takes individual responsibility to keep them self, their fellow guests and our staff safe. While no longer mandatory, our staff will continue to wear a mask and we encourage you to do the same. Remember the Government guidance Hands, Face and Space is to make sure your stay is special for everyone. 

We will regularly update this page so please check back often for more information. Should you need to contact us for support, we recommend you email theteam@malmaison.com or theteam@hotelduvin.com.

To give you piece of mind that you are in safe hands, we would like you to know that all of our hotels have been accredited by the safe to trade scheme and the AA as a covid-19 confident environment. View certificate

Your Booking Flexibility

Booking via our website, hotels or call centre: New “Best Flexible” reservations for any future arrival date can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

Booking via our website, hotels or call centre: New non-cancellable (“Advanced Purchase”) reservations for any future arrival date will be liable for charge unless the UK government changes its official travel advice or local authorities implement additional restrictions. Should you wish to maintain the right to cancel free of charge (up to 24 hours before arrival) we strongly recommend booking one of our “Best Flexible” rates.

Booking via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly for their terms and conditions. We have advised these companies of our cancellation policies.

If you have questions regarding an upcoming reservation, please contact our support team for assistance theteam@malmaison.com or the relevant hotel team directly.


Click here for our full terms and conditions.

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