Our COVID-19 Precautions
It is with a huge sigh of relief and a great sense of pride that we can announce that many of our hotels are now open. It’s been an extraordinary 4 months; with a huge amount of change and uncertainty. An experience nobody could have anticipated or prepared for. We’ve learned a lot and we’ve grown stronger in the process; coming together to ensure we are more resilient for the future.
Rest assured you’ll be in safe hands. Take a look inside at the steps we’ve taken, to ensure the safety of our teams and guests. Advanced cleaning methods and social distancing are a priority in all areas, whilst still keeping that true essence of Mal.
So, as we slowly get back to a new form of norMALity, let’s raise a glass to our teams and our awesome customers, who have remained strong and fought hard to ensure we all have a positive future. Let’s celebrate the opening of doors and a brighter future ahead of us.
We can’t wait to welcome you back. Cheers!
Food and Drink
We will regularly update this page as our opening dates draw closer, so please check back often for more information. Should you need to contact us for support, we recommend you use the Live Chat function available on this website. Alternatively, you can email firstname.lastname@example.org or email@example.com.
When We're Opening
We are accepting reservations from Saturday 4th July.
Our hotels in Scotland remain closed until Tuesday 14th July and all reservations up to this date have been cancelled*. We are accepting reservations from Wednesday 15th July.
*All deposits and pre-payments will be held and we will contact you to arrange a new date in due course. Should your plans not be flexible and you wish to cancel, refunds will be made in due course. Any refunds may take upto 14 days to process.
New Booking Flexibility
New “Best Flexible” reservations for any future arrival date can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
New non-cancellable (“Advanced Purchase”) reservations for any future arrival date will be liable for charge unless the UK government changes its official UK travel advice. Should you wish to maintain the right to cancel free of charge (up to 24 hours before arrival) we strongly recommend booking one of our “Best Flexible” rates.
Existing Booking Flexibility
All Reservations booked before the 1st June 2020 on an advance purchase or non-refundable rate that were scheduled for arrival before the 30th September 2020 can be amended** to a new arrival date.
**Amended bookings are subject to availability and the prevailing rate will apply. Any amended bookings are subject to new booking terms and conditions.
If you have questions regarding an upcoming reservation, please contact our support team for assistance firstname.lastname@example.org or the relevant hotel team directly.
Our full terms and conditions are updated daily, so please click here for the latest. In regions affected by government-issued travel restrictions, we will continue to waive change/cancellation fees, exchange the value of your booking for a reward card or offer full refunds. Please follow this link: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public for the latest information.
As per government guidelines to minimise the transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers and reasonable evidence must be provided upon arrival. If reasonable evidence is not provided, your booking will be cancelled upon arrival.